ETHANZA is committed to ensuring customer satisfaction with our products. If you are unsatisfied with your purchase, we offer a hassle-free exchange and return policy. Please read this policy carefully before purchasing from our website.
Returns:
If you are unsatisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange. The product must be in new and unused condition with all original tags and packaging. Please get in touch with our customer service team to initiate a return.
Exchanges:
If you want to exchange your product for a different size or color, please get in touch with our customer service team within 30 days of the purchase date. The product must be in new and unused condition with all original tags and packaging. We will ship the exchanged product to you at no additional cost.
Exclusions:
We do not accept returns or exchanges for customized or personalized products. Final sale items are also excluded from our exchange and returns policy.
Shipping:
You will be responsible for shipping costs for returning or exchanging a product. We recommend using a trackable shipping method and keeping a copy of the shipping receipt for your records.
Refunds:
Once we receive your returned product, we will inspect it to ensure it is in new and unused condition. If the product meets our return policy criteria, we will issue a full refund to your original payment method within seven business days.
Contact Us:
If you have any questions or concerns about our exchange and returns policy, please get in touch with our customer service team at Info@ethanza.com.
FAQs
You may return or exchange a product within 15 days of the purchase date.
The product must be in new and unused condition with all original tags and packaging.
You will be responsible for paying the shipping costs for returning or exchanging a product.
Once we receive your returned product, we will issue a full refund to your original payment method within 7 business days.
Yes, we do not accept returns or exchanges for customized or personalized products. Final sale items are also excluded from our exchange and returns policy.