Frequently asked questions
Some questions will always remain, no matter how much information you provide. We are looking forward to assisting you. However, before contacting us, please see the list of Frequently Asked Questions below. This gives us more time to respond to specifics and saves you time waiting for our response.
General Questions
ETHANZA founded in Sialkot, Pakistan. ETHANZA’s founder created his first fashion clothing in 1999, establishing the foundation for a long and successful company history. Our fight began in 2004 in Pennsylvania against an increasing overflow of American and Japanese brands that were too expensive for the average consumer to buy. ETHANZA grew in popularity as a top garment manufacturing wholesaler in the United States.
The headquarters of ETHANZA International, called “Innovative. Stylish. Comfortable,” are in Philadelphia, a big city in Pennsylvania state, USA. our production engineers and experts create apparel. We will have 1,000 firm employees working on our site by the end of December 2023.
By the end of December 2023, we will have 1,000 firm workers working on our site.
You can get an overview of the ETHANZA’s social media activity in our Social Space area, or you can contact us through email.
Visit https:/ethanza.com/news to learn more about our brands.
If you are dissatisfied with the quality of your ETHANZA goods, please contact your ETHANZA store or online shop via customer service email, or contact us directly. Your claim will be competently reviewed with you there, and if the claim is justified, the purchased item will be replaced. If you have a valid claim, we want to help you as soon as possible and as simply as possible.
If you have ordered the product online, please see our Return Policy for detailed information.
Order Inquiry
- We will email you as items in your order ship, or if there are updates on the status of your order.
- If you have a ETHANZA.com profile, sign in to your account. You’ll see which purchases are on the way and get to the shipment tracking updates.
- If you don’t have an account, find your order number, then go to order information and enter it.
Checking the browser’s status bar is one way to see if your connection is encrypted. Secure Sockets Layer (SSL) should be operational, safeguarding data transmission over the website, if you see an unbroken key or a closed lock (depending on your browser). Make sure that “https” appears at the beginning of the URL for the page you are visiting. Additional security warnings are available in most browsers.
Backordered items are those that are not available to ship at the time an order is placed and will ship at a later date. We’ll give you an estimated ship date when you add the item to your bag and check out. Backorder ship dates are estimates; we’ll notify you if they change. Please remember that your credit card will be authorized when you place your order, but you will not be charged until the item ships.
Registration Benefits
- Credit Cards: Visa, Mastercard, JCB, American Express and Discover Network.
- Other forms of payment: After pay, PayPal and Apple Pay®
At this time, we cannot accept, cash, CODs, checks, money orders or gift certificates for online purchases. If you have any questions, please call us at: +1 (267) 342-7909
No. We’re currently unable to accept multiple credit cards for a single transaction.
Visa, PayPal and Mastercard are accepted for international orders.
Visa, PayPal and Mastercard are accepted for international orders.
Local and International Shipping
FREE SHIPPING & FREE RETURNS
We’ll ship almost anything on our site to anywhere in the United States—even Alaska, Hawaii and Puerto Rico—for free.WE OFFER FREE STANDARD SHIPPING, ALL THE TIME.
Estimated delivery date will be noted on the product’s page and at Checkout.General Merchandise Guideline
Ordering deadlines vary based on shipping options. See our charts for specific cutoff dates and times.For more info, call +1 (267) 342-7909.
Free Standard Shipping is not valid on international orders. For delivery to international addresses, please confirm or change your country by clicking the country flag or name at the bottom of any page. Certain restricted items cannot be shipped to international addresses. International customers will be notified to remove these items during Checkout
Visa, PayPal and Mastercard are accepted for international orders.
Borderfree, a global e-commerce platform, provides international shopping for ETHANZA items. Borderfree lets us display all our prices in your currency and your final total throughout the checkout process. Borderfree also provides us with access to a rapid and dependable shipping network.
When you place an order from abroad, Borderfree will handle your transaction, but ETHANZA is happy to assist with customer support.
Your order total is guaranteed at the exchange rate determined when your order is placed. Borderfree determines foreign exchange rates, which are based on interbank exchange prices. These rates correspond to the average aggregate exchange rates that would be used in an e-commerce transaction otherwise.
Borderfree updates ETHANZA.COM exchange rates every day. If currency rates change while you’re shopping, you’ll be notified.
- International shipping costs will be calculated and guaranteed by Borderfree based on the items you are purchasing, your chosen shipping method and your shipping destination.
- Borderfree is unable to provide free shipping to overseas destinations, even for ETHANZA Rewards members.
- International clients can ship to numerous addresses by placing a separate purchase for each. At the moment, Borderfree cannot send single international orders to numerous addresses.